Return & Refund Policy | Maitri Stationary

Return & Refund Policy | Maitri Stationary

Return & Refund Policy

Effective Date: December 12, 2025

At Maitri Stationary, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our return and refund policy.

1. Return Eligibility

You may return most items within 7 days of receiving your order for a refund or exchange, provided that:

  • Items are unused, unworn, and in their original condition
  • Items are in their original packaging with all tags and labels attached
  • Items are not damaged or altered in any way
  • You have the original receipt or proof of purchase

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Personalized or customized stationery products
  • Items marked as final sale or clearance
  • Gift cards and vouchers
  • Opened or used consumable items (pens, markers, glue, etc.)
  • Books, notebooks, or diaries that have been written in
  • Hygiene-related products (water bottles that have been used)

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service team at support@maitri-stationary.com within 7 days of receiving your order
  2. Provide your order number and reason for return
  3. Wait for return authorization and instructions
  4. Pack the items securely in their original packaging
  5. Ship the items back to the address provided

4. Return Shipping

  • Defective or Wrong Items: We will cover the return shipping costs if you received a defective, damaged, or incorrect item
  • Change of Mind: Return shipping costs are the responsibility of the customer for returns due to change of mind or ordering errors
  • We recommend using a trackable shipping service for returns

5. Refund Process

Once we receive and inspect your returned item:

  • We will send you an email confirmation of receipt
  • If approved, your refund will be processed within 5-7 business days
  • Refunds will be issued to the original payment method
  • Shipping charges are non-refundable (except for defective or wrong items)
  • You will receive an email notification once the refund is processed

6. Exchanges

If you need to exchange an item for a different size, color, or product:

  • Contact us to initiate an exchange request
  • Return the original item following our return process
  • Place a new order for the replacement item
  • We will process your refund once we receive the returned item

7. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately with photos of the damage
  • We will arrange for a replacement or full refund
  • Return shipping will be covered by us
  • We may require the item to be returned for inspection

8. Late or Missing Refunds

If you haven't received your refund after 7 business days:

  • Check your bank account or credit card statement
  • Contact your bank or credit card company (processing may take time)
  • If you've done all of this and still haven't received your refund, please contact us

9. Cancellations

  • Orders can be cancelled within 24 hours of placement
  • Contact us immediately if you wish to cancel your order
  • Once an order has been shipped, it cannot be cancelled and must be returned following our return policy

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Maitri Stationary
Email: support@maitri-stationary.com
Website: maitri-stationary.myshopify.com

We're here to help and ensure you have a great shopping experience!